Disability sector (NDIS) fundamentals training

2.2.16 Incident Management (2.2.16)

This level 1 fundamentals module is for all staff, front line or back office.
Incidents can happen at any time during service delivery. That is why we suggest Incident prevention is the best option. In the event of an incident, the priority must be to ensure the safety, health and wellbeing of participants, employees and visitors.
Incidents must acknowledged, responded to, recorded and managed to:

~ Ensure the best possible outcomes for participants and employees
~ Identify and control risk
~ Identify trends and opportunities for improvement
~ To comply with the relevant legislative and regulatory requirements

At the completion of this module, you will be able to:
~ Identify and incident and a NDIS Quality and Safeguarding reportable Incident
~ Know why preventing incidents is better than managing them
~ Respond appropriately to minimise further harm
~ Report it consistently

  • Introduction
  • Outcome indicators
  • An Incident Occurs when....
  • Incident management system
  • Prevent incidents
  • What to do when an incident has occurred
  • Reportable incidents
  • Incident reporting
  • ABCD data collection
  • Reporting tips to remember
  • Incident management recap
  • Review your understanding
Completion rules
  • You must complete the test "Review your understanding"
  • Leads to a certificate with a duration: 3 years