Navigating the National Disability Insurance Scheme (NDIS) means understanding not only your legal responsibilities but also how to run a sustainable, values-driven service. As an NDIS provider, it’s essential to stay across compliance requirements, sector expectations, and the practical realities of service delivery.

This module examines six recent court cases involving NDIS providers:

• Two focus on financial governance in the NDIS context

• Two explore legal accountability for preventable risks

• Two shed light on the pressures keeping NDIS leaders up at night

To make sense of these cases, we begin with a brief overview of the NDIS Quality and Safeguards Commission, the national regulator overseeing provider conduct and participant safety. Understanding its standards is key to reducing risk and avoiding legal pitfalls.

You'll also learn how to:

• Build clear, defensible policies and procedures aligned with NDIS rules

• Implement practical risk management, staff training, and recordkeeping

• Uphold the NDIS Code of Conduct to protect participant rights and foster a respectful culture

• Strengthen financial literacy to ensure compliance, sustainability, and responsible use of funds

• Stay up to date with sector changes through ongoing professional development

By the end of this module, you’ll be better equipped to manage risk, deliver high-quality supports, and maintain your obligations with confidence.