NDIS participants deserve more than minimum standards – they deserve services that are transparent, responsive and grounded in integrity and accountability. In your role you shape the safety, wellbeing and trust of the people you support.

This module walks through what it means to be a quality service provider, exploring how governance, compliance, risk management and ethical decision‑making come together in everyday practice. Supporting you to create an environment where participants thrive.

By the end of the module, you will be able to:

• Understand the core responsibilities of NDIS service governance.
• Build a proactive risk‑aware culture that goes beyond basic safety.
• Translate compliance requirements into daily practices that protect participants and staff.
• Strengthen your confidence in making ethical decisions, especially when the right answer isn’t obvious.

Important Note

This content has been developed for learning and reflection purposes only. It has not been created by legal professionals and should not be considered formal legal, clinical, or compliance advice.

If you are making decisions that affect people’s rights, responsibilities, or safety, please seek professional guidance or refer to the relevant legislation, standards, or policies.

This learning space pays respects to the enduring knowledge systems of Aboriginal and Torres Strait Islander peoples.