The purpose of this module is to remind you that your role is not just a job. It’s about supporting real people to live real lives, have goals and dreams, and be treated with dignity.

This isn't the type of job where a bad day doesn't really matter.

The way you show up each day can either build someone’s independence and wellbeing or take it away.

Now, your work matters more than ever. Why:

• Impact on daily life: You may be the reason someone can get out of bed, feels safe, gets to appointments, experiences something new or feels included in their community.

• You are a role model: People watch how you speak, act, and respond. You set the tone for respect and inclusion.

• You give people voice and choice: Every time you ask, listen, and support, you help someone live their own life.

• Regulation is increasing: Every action you take is now more visible through audits, incident reviews, and compliance checks. Good practice protects not only the people you support but also your organisation, your colleagues, and your own professional standing.

The stakes are high. If you get it wrong, the outcome isn’t just non-compliance or a bad day, it may cost someone their life.